You will need to ensure that the card number that has been entered on the payment pages is a valid card type. This Refund would exceed the amount of the original transactaction. The Currency fields should only ever contain the 3-letter ISO 4217 codes and a valid currency code type that has been set up on your Sage Pay account. All previous AUTHORISE requests in total must not exceed the 115% value and any further AUTHORISE requests will be denied if they exceed the maximum limit. A transaction is unable to be registered without this information. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. The Delivery Surname contains invalid characters. You will receive this system message if you have not provided us with a CardType field within your Direct transaction registration POST. No further action required. The eMailMessage field can contain a maximum of 7,500 characters. It should contain no more than 40 characters consisting of letters and numbers only with no spaces or special characters. Thank you for your reply. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. You will need to check your code to ensure you are submitting the correct value. cannot be before , please check. You will need to check the Protocol and Integration guidelines for the solution that you are using to ensure that the correct value is being passed in the TxType field. can not be less than 8 characters. There is not really any big negative to having the CSM enabled. rev2023.3.3.43278. 1) If video adapter firmware update is available, apply it. Your transaction has been successfully Voided and will not be sent for settlement at the end of the day. A valid ##### value is required, this should be either ##### or #####. To determine what the code means you will need to contact your merchant bank as they are bank specific. The payment will now appear as a failed transaction. The simulator saw the Vendor Name ''. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. You will need to contact the Sage Pay support team to notify them how you generated this error message to enable them to look into the cause further and escalate to their live development team. Connect and share knowledge within a single location that is structured and easy to search. The given vendorsurcharge cannot be found. The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. This URL must be http:// or https:// and be no more than 255 characters in length. The transaction can not be repeated. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). When you are prompted to restart the computer, click Restart . Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Accept Payments online and store credit card info, SagePay Test transactions are always Pending, say Failed in MySagePay, Sagepay Test Environment apparent limitations, Confirmation email is not populating on Paypal (pay by card) with sage integration, Sagepay Pi - Error: 3364 (Card on File is not supported for one time tokens), Programmatically determine if Sagepay card details form is incomplete, Sagepay direct upgrade 4.0 does not open 3d secure page in live mode, Identify those arcade games from a 1983 Brazilian music video, How do you get out of a corner when plotting yourself into a corner. The ContactNumber field, if provided, can only contain a maximum of up to 20 characters. An example would be Japanese Yen (JPY). The CardStart date that has been entered is not a valid month and year combination. Styling contours by colour and by line thickness in QGIS. The Billing Address2 contains invalid characters. This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the details of the original transaction (RelatedVendorTxCode) has not been provided. You must ensure that you are sending the name of the cardholder only within this field and that no numerics or invalid characters are being posted. The Transaction has already been Refunded. This field is compulsory and must be passed. You will be presented with this error message if you have had three failed attempts to gain a successful authorisation for this transaction. If you do, then the payment page will display the relevant text to provide the shopper with the option to allow GiftAid to be applied. The total value of all REFUNDs can never ever exceed the original transaction value amount. Refunds are not allowed for this payment type. You will need to check your code to ensure that you are sending this value or that the data is in the correct field. The BillingAddress and BillingPostCode are required. You will need to check that the full card number has been entered correctly and that this matches that of the large card numbers presented on the front of the customers card. If you have received this system message, it is likely that you are incorrectly supplied the Start date. The RelatedSecurityKey is a unique security value for each transaction and would have been sent back to your server in the status response of the original transaction. Please check the data you are posting through to Sage Pay and ensure that the Amount field is being passed. You will need to try a different card type. Delete the problematic software, then redownload it from Nintendo eShop. TransactionType of the related transaction is not supported for this operation. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), SOLO, MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). If you have received this system message, then the value which you have provided in this field is not what is specified within the protocol. Everything worked as expected and a new resource has been created. Only whole numbers of Yen are acceptable. Exiting. e card issue number length must be one or two digits long and entered exactly as it is displayed on the customer's card. A surreal understated experience about loss and finding new life inspired by real-life experiences. When I turned secure boot on, BIOS spit out "The VGA card is not supported by UEFI driver" messages on post screen, and asked me to turn on CSM mode in the BIOS. You will need to ensure that you have entered the name of the credit or debit card holder within the edit box that has been provided on the payment page. If the card address consists of more than 200 characters please just entered the first 200 characters in order to continue. You must check your code to ensure that you are posting a unique VendorTxCode for each new transaction. The post code value must be that to where the card being used is registered in order for the transaction to continue. This field is numerical only and can only support values from 0.01 to 100000.00. Please contact Sage Pay support who will be able to generate your Form encryption password to enable you to post Form transaction registrations. This will always be 16 characters or less, and only contain letters and numbers with no spaces or unusual characters. If a card StartDate value of 1509 was passed this would generate this error code. The RelatedTxAuthNo field should only ever contain the TxAuthNo (otherwise known as the VPSAuthCode) for the original transaction to which you are performing this REFUND, REPEAT or AUTHORISE. The document/file requested by the client was not found. This will need to be provided in order for the transaction to be able to continue. Also check to see if you have submitted the full VPSTxId, including the hyphens and curly brackets. Unfortunately there is no way o reverse a voided transaction and if you need to take the payment again, you will need to put through a new payment transaction. The BillingAddress field, if provided, can only contain a maximum of up to 200 characters. Follow the steps to solve this issue . Gateway Timeout : The upstream server failed to send a request in the time allowed by the server. The Delivery Phone contains invalid characters. Any URL's which are longer will generate this system message. When you get this error message the card number and range cannot be validated as the card range is not on our platform and because of this is not supported and will not allow transactions to be processed. Share Improve this answer Follow answered Nov 28, 2018 at 14:06 snack_overflow 536 2 11 27 You will need to check your code to ensure that you are providing us with a Billing Address field confirming the customer's cardholder address to where the card is registered. If the address is longer than 200 characters, you will receive this system message. It should be less than 40 characters long, contain only letters and numbers and match the value passed in the original transaction. The Failure URL value will need to be provided within your crypt string when posting your transaction registration. You are not passing the currency field through with your transaction. The card number has failed our validity checks and is invalid, Merchant session key or card identifier invalid, Operation not allowed for this transaction, This refund amount will exceed the amount of the original transaction. An ERROR has occurred on the Sage Pay System. as outlined in our Protocols. This will be required if you have AVS turned on within your Sage Pay account. The card type field contain a value which specifies the card that is being sent to us. So could you tell me how can I recompile CIF module manually with the MLNX_OFED that is already installed. The Vendor or VendorName value is required. Try a different card" solved. the card range not supported by the system In case your SD card is missing a drive letter, click on the 'Add' button. If you need to process this transaction, you will need to process the Authenticated transaction again. Overlaps with an existing rule. Refund can no be performed until original transaction is settled. This error normally occurs when an action is not acceptable if the Sage Pay system attempts to do something to a transaction. This URL must be http:// or https:// and be less than 255 characters long. The StartDate is in the future. The Card Range not supported by the system. The NotificationURL field must contain a Fully Qualified Domain Name pointing to the externally visible page on your site. Check your code to ensure that you only use a fully qualified URL. The card is not yet valid. All cards issued are part of a range - this is defined by the first 9 digits of the card number. This vendor's rules require a successful 3D-Authentication. Select Device Manager in the results and when it loads expand the Display Adapters node. If you're pointing to the live.sagepay endpoint then test cards will not work and will return the error you've mentioned. The AccountType is not setup on this account. 4021 : The Card Range not supported by the system. The AuthCode field supplied in a Manual transaction registration can only contain 15 characters or less. If you do have the merchant number on your account, then please contact our customer services team as there may be an issue with the set up of your Sage Pay account. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. today at 15:00 I tried to log in and I got the "white box error" "Your 3D accelerator card is not supported by World of Warcraft. Please try a different card. The TxType requested is not active on this account. Unable to find the transaction for the supplied. You will need to ensure that you have the equivalent merchant account set up with your acquiring bank in order to handle the type of transaction you are attempting to process. Your Cancel was Successful, the authenticated payment will now appear in your failed transaction list. The value, if supplied, should contain either 0, 1, 2 or 3. I'm building an integrated payment form with SagePay, and have previously been successful making payments to a test account using the test card details provided in page 24 of this documentation: https://www.sagepay.co.uk/file/25041/download-document/FORM_Integration_and_Protocol_Guidelines_270815.pdf?token=dyWjqsDOzcE9qp5wU39w0DiSx525HSqfiV9OV6EGQB8, However, when I try and pay again with card details in that list that have previously worked, the SagePay form highlights the card number field in red and says "The Card Range not supported by the system.". No successful transaction found within this duration. The value, if supplied, should contain either 0, 1, 2 or 3. A transaction is unable to be registered without this information. Check your code to ensure you are checking the validity of all CV2 numbers entered on your site before forwarding them to Sagepay. The PhoneID is not registered to any vendor account. To learn more, see our tips on writing great answers. This value should be alphanumeric and 38 characters in length. You will need to check your code to ensure that the field is sending the correct code. You will need to check your code to ensure that you are entering numeric values only and that no letters are being passed over. The Related transaction is not a DEFFERED payment. If the card was issued outside of the United States, this might be the problem. If you have received this system message, it is likely that you are attempting to send an automated REFUND, REPEAT or AUTHORISE request against the original transaction from your server (i.e you are performing any of the above outside of the My Sage Pay admin area) and the RelatedSecurityKey does not match with what we have in the database for this transaction. Transaction is not allowed without 3D secure authentication. You set up the length and range of card numbers that are acceptable for each card type. You must check your code to ensure that you only use a fully qualified URL. You cannot set the administrator password using vspaccess. The following currency code(s) are either not valid or not supported:. System boots fine with secure boot off. The request was unsuccessful to the server being down or overloaded. golden retriever breeders scotland. Any other values or characters will not be allowed and will result in this error message. The Sage Pay service that you are attempting to contact does not exist or is currently unavailable. If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. The Authorisation attempt was Declined by the cardholder's card-issuing bank. If you are sending a RELEASE or ABORT POST to the Sage Pay system, but the related transaction you have specified is not a DEFERRED transaction, you will receive this system message. The VendorName is invalid or the account is not active. The certificate must have the digital signature key usage. If you receive this error, then the Vendor account has not been successfully set up on the Sage Pay servers. Please contact support to re-enable this functionality. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the RelatedVendorTxCode field. 3D accelerator card is not supported! You must have a valid merchant number set up on your Sage Pay account, that support each card type you pass. This enabled test mode on the gateway and allows test cards to be used on the account so I can test a full payment. More than 50,000 rows returned. Your Notification URL must contain a fully qualified domain name (beginning with http:// or https://) and be less than 255 characters in length. To review, open the file in an editor that reveals hidden Unicode characters. The Billing Surname contains invalid characters. If you have not requested that you are wanting to use the Form solution and attempt to post a transaction registration you will be presented with this error message. You are only able to refund in the same currency as the original transaction. The Amount field value can only contain numbers with no separator characters and this should be formatted to the correct number of decimal places for the specified currency. Please redirect your customer to the ACSURL, passing the MD. Fraud screen detail does not exist for this transaction. You are receiving this system message because your transaction does not include the TxType field when being posted to Sage Pay. So far the gatway has been working as expected with failed payments, showing a failed payment message on the checkout page as either the card was declined or the card range was not accepted. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. If you are attempting to perform these functions automatically (i.e you are performing any of the above outside of the My Sage Pay admin area) then you will need to submit the VPSTxId of the original transaction in a field called RelatedVPSTxId. You must send the card holder's name in the CardHolder field of your transaction registration POST otherwise you will receive this system message. The primary admin user cannot be deleted. If you are using your Simulator encryption password you will receive this error message when posting to the test or live servers. You are therefore unable to perform any further refunds against the original transaction. A valid is required. If you have sent an Amount field with an invalid number of digits after the decimal place. Your POST has a Currency value that does not support minor units, but your Amount field has a decimal point in it. More information on the different TxTypes can be found within the protocol document. You will only be able to perform three attempts in order to gain a successful authorisation. If this does not resolve the issue, then please email the vendorTxCode along with your vendor name to our customer services team to investigate further. The Basket field can contain a maximum of up to 7,500 characters and you will get this system message if you are sending more than 7,500 characters. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. c: Add this ending to the target field: dxlevel 91. d: Run the game. The DeliveryFirstnames field is required. It is normally a number, but can contain characters depending on the acquiring bank. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Failure Page on your site once the transaction has been registered as unsuccessful. The transaction would has failed due to the fraud rulebase which you have set up onto your account. The request was unsuccessful due to an unexpected condition encountered by the server. 3D Secure rule not added. b: Click on properties. The deferred transaction has been successully released and will be sent for settlement. The CustomerName field can contain a maximum of 100 characters and you will need to check your code to ensure that you are not sending more than this. The server has refused to fulfill the request. This is a notification system message to inform you that the transaction was cancelled by the customer. You are attempting to POST data to a Sage Pay Service that does not exist or is not currently available. Furquim, 597 - Bonfim Paulista, Ribeiro Preto - SP If the VendorTxCode matches that of a previous transaction registration for a successful transaction against your account you will receive this error message. If the feature is not supported, response code is anything else but 206 and the response doesn't include Content-Range header. You will need to ensure that you are sending numerics only within this field with no spaces between any of the numbers. You must provide the first 9 digits of the card number in the field. If any unacceptable characters are passed or the value is longer than it should be, you will receive this system message. There are no card details registered for the token. You can follow the question or vote as helpful, but you cannot reply to this thread. If you are providing a value which has more that 200 characters then you will receive this system message. The GiftAid field can only contain 1 (Allow Gift Aid) or 0 (Do not Allow it). As you have 3D secure enabled on your account, our system has provided you with the relevant data (ACSURL, MD, PaReq) to obtain 3D authentication. Please ensure that you are sending the correct value in the TxType field. You will need to check your code to ensure that your server is not sending more than 10 characters within this field. Also here is some document on how to fix the problem you are having right now. For example, it cannot archive an incomplete transaction into the reporting tables. Similar results when you try and use an active card on the test.sagepay. Asking for help, clarification, or responding to other answers. The ephemeral port range depends on the server operating system that the client operating system is connected to. If the related transaction you are trying to authorise is NOT an AUTHENTICATE transaction, you will receive this system message. This is a mandatory field an you will need to ensure that you are proviinge us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. Although a facet of Visa, Visa Electron cards are processed using a different merchant identification mechanism that is not supported by Blackbaud Merchant Service. Some cards have restrictions on cross-border usage. The method requested is not permitted against this resource. This system message would only be generated if you are using the Direct integration method and the issue number field which you are submitting to us is incorrect. You will need to check your code to ensure that you are providing the VPS Vendor Name supplied by Sage Pay during your application process. The SecurityKey value should contain 10 alphanumeric characters and you must always pass this value within the RelatedSecurityKey field when posting your transaction registration over to Sage Pay. If the monitor page indicates that there are no issues, please contact us for more information. Your system should be storing this information and be retrieving it from your database when performing the above actions. If this card number can still not be validated by the Sage Pay system you will need to use a different card type in order to proceed with the transaction. The BillingAddress field which you have provided is longer than what is allowed. You cannot execute the specified command without administrative privileges. Basically, if the feature is supported, THEN the response code is 206 and the response contains HTTP header Content-Range with info about the bytes included in the response. Invalid Amount field format. Unfortunately, we are unable to process transaction values outside of these ranges. The Cardholder Name contains invalid characters. This system message will be generated when you don't send a valid value within the CardType field in your transaction registration POST. Invalid system used for the related transaction. The encryption method is not supported by this protocol version. You will need to ensure that you are using the correct Form encryption password that has been registered to your test and live Sage Pay accounts. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. The Delivery Address contains invalid characters. This Authorise would exceed 115% of the value of the original transaction. You will need to check your code to ensure that your server is not sending more than 50 characters within this field. 3D-Authentication failed. You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. You will only be able to perform a VOID against a transaction once. Some debit cards require a PIN to be entered. How to notate a grace note at the start of a bar with lilypond? If any other characters or spaces are being passed or provided, then you will receive this error code and message. Why are physically impossible and logically impossible concepts considered separate in terms of probability? By selecting a card start date that is later it will mean that the card is not yet valid and must not be used. If you don't provide this value or it is incorrect, the Sage Pay system will not know how to handle the transaction and therefore generate this system message. Card number validation is required for payment processing when a customer presents a card. Please ensure that you are sending the correct value in the TxType field. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. The card StartDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). You will need to use a different card if you wish to proceed with the transaction. The ReleaseAmount value must also be less than or equal to the amount of the original Deferred transaction in which you are attempting to perform the Release. The Apply3DSecure flag is invalid. The authorisation response was taking longer than expected and has therefore timed-out as a security measure. We could not process your message, please check your integration settings or contact the support team. The Amount field should only contain numbers, with no separator characters and formatted to the correct number of decimal places for the specified currency. The BillingAgreement flag is invalid. Not the answer you're looking for? The fractional part of the Amount is invalid for the specified currency. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. The Success URL value will need to be provided within your crypt string when posting your transaction registration. Uncover locations like caves, mines, a lumber mill, as well as otherworldly locales at your own pace. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. The only way to prevent this from happening, would be to remove or relax your current rulebase, however this would apply to all your transactions. Troubleshooting an "Your card does not support this type of purchase" error: Is it a debit card? The CustomerEMail field, if provided, can only contain up to a maximum of 255 characters. The message POSTed to the Sage Pay system was of an invalid type. It should contain no more than 40 characters consisting only of letters and numbers matching the value passed for the original transaction. If you are using our Form integration method, you may also sometimes receive this message if your Encryption Password is incorrect, so we would suggest you check this information as well. This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the authorisation details of the original transaction (RelatedTxAuth) has not been provided.
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