We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically You can track your Qantas Points, shop and more. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. I applied online. State Farm agents market only State Farm insurance and financial service products. It roughly took three hours, and you had a ten minutes break. It consists of five questions. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. "Success in my last two jobs really showcased my ability to multitask. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. Company/Organisation: Qantas: Job Post: Qantas Employee Reviews for Customer Service Representative - Indeed Use a customer-focused, needs-based review process to educate customers about insurance options. Step 4; Invited to an online group assessment. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Empathetic? Over my career, I've learned how to not let my emotions get the best of me. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. Ground Crew/Ramp Agent - Sydney Airport. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. The process took 3 months. Anonymous Employee. This employer has not claimed their Employer Profile and is missing out on connecting with our community. what was the resolution?. Mar 3, 2023 - 5.44pm. As you answer, keep this in mind. Search and book from over 15,000 cruise itineraries. A poor customer experiences and how did you handle it. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Being responsible? Search and book from over 15,000 cruise itineraries. And don't forget to directly answer the question. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. I applied online. The next steps were background and security checks and finally a thorough medical which is at your own expense. 401K; Hourly pay plus commission/bonus Possible answers are. . Be honest about the experience you have that relate to these two items. Have you ever had a job where you provided service over the phone? We believe the journey should be as exciting as the destination. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. required min 500hrs, One of the best experiences ever. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? If successful, hopefuls move on to a second round of interviews that typically take . Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Interviews for Top Jobs at Qantas. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. What is the hiring process for remote jobs at Qantas? Provide prompt, accurate, and friendly customer . We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Payment from customers definitely could be in person at the airport, so having experience here is a plus. Why? How to Answer: Why Do You Want to Work Here? You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. Looking for some holiday inspiration? To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. We proudly provide the highest levels of service and support to our customers. In each of those roles, the key to my success was mastering the business and the products that I worked with. More recently as a business owner, I've used the phone to handle many business matters. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. Can you talk about a time when you worked effectively with others as part of a team? If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Designed for small to medium businesses. Further details of this will be explained to you during the recruitment process. The process took 2 weeks. Note that we are not considering additions to our list of Panel Suppliers. It was an very open question to be answered so yeah good luck to everyone that applies et. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What did you accomplish while you operated them? Buy flight and unique experience vouchers. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. Nice job! Good job! Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. In this role, I also took orders and handled customer inquiries and complaints. The process took 1 week. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. The Qantas Airways reservation number is ^1:832:460:1113^. When you call this number, you'll be connected with a customer . "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. I applied online. I interviewed at Qantas in Feb 2023. "I have no issue being subjected to a criminal background check and employment verification. Upgrade your web browser for an enhanced experience. Qantas is an excellent company to work for. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. What would you bring? It is just talking into the computer or phone (depending on what you use). As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Earn Qantas Points when riding with Uber to and from eligible Australian airports. One . The process took 4 weeks. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". There was about a month or two wait between each step. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 If the policy allowed, I would let the customer know that I would be happy to oblige their request. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. I applied the position online, and it took one month to process. Qantas Cabin Crew Recruitment For Fresher, [M/F] - Apply Now Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Great! This will give you the best chance of being short-listed for the next stage. Our customer service teams represent us on the ground and in the air. Qantas Airways |[1^858^609^0482]| Ticket Reservation Number Adding an example will strengthen your answer and make it more memorable to the interviewer. Freight - cargo, express, airmail, freighters, charters and customs clearance services. During that one-on-one meeting, did your coworker explain their perspective? In my current job, I work the phone lines for incoming service calls. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. For some others I know the process was shorter and others much longer. Connect with a local pet sitter to mind your pet while you're on holiday. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. It was 5 questions about customer services. Airline Customer Service Agents are often the face of Qantas Airways to passengers. Qantas Airways Limited 4.0. Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Qantas Interview Questions | Glassdoor
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