WebIf you decide that you do not wish to keep the building. Receive current traffic conditions, mountain pass reports, construction updates and more. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Brittany Ferries According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Booking was quick and easy! Tried to amend reservation to Mar 3-6. Return Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. So cross. InterContinental (IHG) Hotels in Southampton, Hotels near Red Funnel Isle of Wight Ferries, Hotels near Southampton Airport (Parkway) Station, Hotels near Bournebouth Intl Airport (BOH), Motels near Bournebouth Intl Airport (BOH), Hotels near Southampton Solent University, Adrenaline & Extreme Tours in Southampton, Game & Entertainment Centres in Southampton, Points of Interest & Landmarks in Southampton, Southampton City Art Gallery: Tickets & Tours, Titanic Engineer Officers Memorial: Tickets & Tours, Medieval Merchant's House: Tickets & Tours, Blue Boat Company Amsterdam Canal Cruise and Van Gogh Museum, Boston Tea Party Ships & Museum Admission, Shark and Wildlife Viewing Adventure in Key West, Full-Day Whale Watching Cruise from Montreal, View all hotels near Direct Ferries on Tripadvisor, View all restaurants near Direct Ferries on Tripadvisor, View all attractions near Direct Ferries on Tripadvisor. Do not use these guys EVER. WebScore: 4.3/5 (13 votes) . It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Thanks. I will never book with this company again and I advise others to steer clear. sorry about that, in that case I would definitely hold out for cash. Apartment 2 bedrooms for sale in Caparica e Trafaria However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Find ports, routes and lots of useful information to help you plan your trip. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! My experience of using Direct Ferries was a good job, very well done. 2023 Trustpilot, Inc. All rights reserved. You can't even speak to a real person on the help/chat box. So now I just lost my money, because of their incompetence. Bought wrong ticket because they shower wrong results. If the delay is more than double the times set out above, You can find your booking reference number at the top of your confirmation email. If I enter a wrong license plate number, is correction required? In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Got the answering machine again. How do we get a confirmation? If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Hi Team, Hope you are well! Point blank refused and they sent a refund without any messages to inform me. Direct Deposit (Electronic Funds Transfer How can this be possible. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Thank you for booking with Direct Ferries. Direct Ferries Add passengers: pay for additional passengers. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Thank you for booking with Direct Ferries. Please don't hesitate to contact us, if you have any queries. That is why we are trusted by over 2.5 million customers and counting. All rights reserved. Dear Sue Sturgeon,Thank you for your feedback. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Dear Donal, Many thanks for your review! To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. You should thus make sure that all details are written correctly. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! We also ensure all reviews are published without moderation. But apparently they said they have no record of it. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Anyone can write a Trustpilot review. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. We did so with Britanny Ferries. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. With some ferry companies we'll be able to How to Get Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Although the responses were generally quick I had much correspondence from many different agents. Direct Ferries Limited has its registered office in London, United Kingdom. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. That is even worst handle from your company. As a result of the above incident, my BRP (resident permit) was also stolen. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. You can amend your booking online if you have an account with us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you! Thank you for booking with Direct Ferries. This is my first negative review for a company. Appalling customer service. Buying a ticket was easy but now to see how the experience on board will be in a few months! Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Therefore, Ferryhopper is not liable for any modification of these policies and rules. ferry is delayed or cancelled 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Kind regards, Maya from Direct Ferries. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. The prizes changes after you first buy the ticket. Unhelpful Customer Service not prepared to engage or help with simple requests. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Diabolical way to treat disabled, limited income people , or even anyone!! They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving He arives at the harber of huelva today and they say to him that the boat is fullly booked ? It took me a while to get going, but after reading through the booking procedure was pretty straight forward. I appreciate that they are extremely busy atm , but find this unacceptable. You can also discover ports and routes available. -10 min from Costa da Caparica by car -8 min from Cova do WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Go directly to the companies providing the ferries. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. According to Desaru Coasts website, therell also be a bus station coming soon. Ferry A refund will be given, however an administration fee of 10 will be deducted from the total fare. About your Reservation | Customer Service | DFDS Ferryhopper has its own terms of use, which you can read here. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Could be a little clearer to help new customers. Maybe down to mobile network delays but thought I should let you know. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. We are both english and always lived in England Direct Ferries have no phone available to discuss. Definite miles better than the outfit I booked with last year. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. For contact details visit our. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). How we will print them is our big mystery, maybe they will work from a phone. Date of experience: March 2022. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. We can see that your complaint has been already handled and declined as there was no error from our side. Can I cancel them and get a refund? We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Thank you for booking with Direct Ferries. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. We use dedicated people and clever technology to safeguard our platform. Londra, Inghilterra, Southampton SO19 6AJ England. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. !Their phone number is turned off for incoming calls!!!WHY????!! How to get a refund on your train, ferry or coach tickets - The Frequently Asked Questions - Direct Ferries Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Our average member earns over 300 cashback a year. Tripadvisor performs checks on reviews. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. ), Sailings to and from over 178 Countries and Islands. NEVER we got any mail of you. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. UNITED KINGDOM. No refund will be given. WebYou cant reach them by phone which is a problem if you need acute help.
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